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  • MRH Receives 5 Star Rating for Customer Service and Patient Experience

    In an attempt to help consumers compare hospitals, Centers for Medicare and Medicaid Services (CMS) have awarded their first ever star-based ratings to hospitals based upon customer service and patient experience. Millinocket Regional Hospital is proud to be awarded the highest, five-star rating. Out of 3,553 hospitals nationwide, only 7% (251 hospitals) received a five-star rating.

    Millinocket Regional Hospital CEO, Bob Peterson, reflected on the five star designation saying, “As a small hospital, we have the opportunity to truly connect with our patients and give them an experience that exceeds what can be delivered in larger institutions.  Our staff is committed to that philosophy and treats all patients as if they were their own family.  It makes MRH a great place to work and great place to receive care!”

    Here is the breakdown of how hospitals across the country ranked:

    5 stars             251 hospitals               7%

    4 stars             1,205 hospitals            34%

    3 stars             1,414 hospitals            40%

    2 stars             582 hospitals               16%

    1 star               101 hospitals               3%

    Total:               3,553 hospitals            100%

    Not rated (due to lack of data): 1,102 hospitals

    Not surprisingly, Maine was one of the top rated states overall. Several other Maine hospitals who also received a five-star rating include Mount Desert Island Hospital, Blue Hill Hospital, St. Andrew’s Hospital, Calais Regional Hospital, Mercy Hospital and York Hospital.

    For more information about the CMS star-based hospital ratings, visit http://www.cms.gov/Newsroom/MediaReleaseDatabase/Fact-sheets/2015-Fact-sheets-items/2015-04-16.html